Recording: “If It Doesn’t Challenge You, It Doesn’t Change You” – Culture Change at the Osgoode Care Centre

The Osgoode Care Centre began its cultural transformation in November 2016 during a Leadership team retreat, inspired by the Eden Alternative approach, which aligned closely with the home’s values. By February 2024, the Centre achieved recognition as a Growth Member of the Eden Alternative, reflecting years of commitment to meaningful culture change.

In this on-demand webinar, join Lori Norris-Dudley, President & CEO, and Lindsey Passfield-Leu, Associate Administrator and Director of Quality and Resident Engagement, as they share the Centre’s 8-year journey. From navigating a global COVID-19 pandemic to tackling ongoing challenges, they offer insights and lessons learned on driving culture change, improving quality of care, and enhancing resident and family engagement.

Presenters:

• Lori Norris-Dudley, President & CEO, Osgoode Care Centre

• Lindsey Passfield-Leu, Associate Administrator and Director of Quality and Resident Engagement, Osgoode Care Centre

Co-Host: CARP Ottawa