Working Collaboratively: Building Strong Relationships Between Family Councils and Long-Term Care Homes

Overview

Working collaboratively requires understanding and trust. When administrators and family councils understand and trust each other, they can work together to support well-being across their long-term care home community.

This short course starts with an introduction to family councils, then shares strategies for building and maintaining collaborative relationships. A case study lets you apply what you have learned, and family council members share in their own words how councils have improved quality of life for residents.

What you will learn

• What family councils are and why they matter in long-term care
• Why mutual understanding, respect, empathy, and trust are the base of collaboration
• Strategies for working together: start with the goal in mind, stay open to new opportunities, and share a common vision
• How clear roles, ground rules, and clear communication keep collaboration on track
• How to apply these strategies through a real-world case study

Inside the course

1. Introduction to Family Council
2. Strategies to Build and Maintain Collaborative Relationships
3. Case Study
4. Summary

Who this course is for

• Long-term care administrators and staff who work with family councils
• Family council members who want to strengthen their relationship with the home
• Family Council Assistants who connect councils and home staff