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LGBT Toolkit: Culturally Competent Care for 2SLGBTQ+ Seniors

A practical toolkit created by Toronto Long-Term Care Homes & Services, in partnership with Rainbow Health Ontario, to help long-term care homes provide welcoming, inclusive, and affirming care to 2SLGBTQ+ residents.

Why This Toolkit Matters

Many older adults in long-term care identify as lesbian, gay, bisexual, transgender, or queer—and many do not feel safe disclosing their identities to staff due to fears of stigma or discrimination. The LGBT Toolkit addresses this by offering guidance, training, and resources to help care homes become more inclusive, respectful, and culturally competent.

What’s Inside the Toolkit

  • Self-assessment checklists to evaluate how welcoming your home is to 2SLGBTQ+ residents

  • Practical programs, activities, and policy recommendations to enhance cultural sensitivity

  • Training plans designed for staff and volunteers working in long-term care

  • Guidance on creating supportive, LGBT-positive environments for residents, their chosen families, and care teams

How to Use It

  1. Download the Toolkit — Use the button below to get the full PDF version.

  2. Assess Your Home — Use the self-assessment tools to identify strengths and areas for growth.

  3. Plan Trainings — Work with your leadership team to integrate trainings for staff and volunteers.

  4. Implement Changes — Use suggested programs and checklists to make concrete improvements.

  5. Track Progress — Revisit the toolkit’s assessment periodically to measure growth and update practices.

Download the Toolkit

Click here to download the ToolKit

Additional Resources