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Virtual Visits Toolkit

Helping people use technology to see and connect with their families during the COVID-19 pandemic is absolutely critical. Never before have residents in long-term care and retirement communities felt more isolated and removed from normal life. The mental and emotional wellbeing of many are at stake.

This toolkit has been developed to help any long-term care or retirement residence team to take on the task of setting up scheduled video calls between residents and their loved ones. The content was prepared by Family Councils Ontario, the Ontario Association of Residents’ Councils, and Tech Coaches Inc. as part of a collaborative partnership rooted in crisis resolution. They were actively informed by frontline examples of video calling initiatives that have launched with success since the COVID-19 pandemic started.

This toolkit will provide you with the information and support you need to start a Virtual Visits program at your home. The toolkit contains information on what's needed to organize video calls, common barriers and solutions, FAQs, promising practices, a suggested implementation schedule, and contact information for Tech Coaches Canada, the Ontario Association of Residents' Councils, and FCO. We're here to help you develop and deliver a Virtual Visits program so please get in touch with us for support.

Virtual Visits Toolkit







Tools to help you through the process



Zoom tools

How to Install Zoom

How to Create a Zoom Account

How to Launch a Zoom Meeting

How to Join Zoom a Meeting on a PC

How to Join a Zoom Meeting on an iPad/iPhone



Skype Tools

How to Install Skype

How to Create a Skype Account

How to Launch a Skype Call


Facetime tools

How to use Facetime on an Apple device


French toolkit

Trousses d’outils de visites virtuelles


Comment utiliser Facetime sur un appareil Apple



Comment créer un compte Skype

Comment installer l’application Skype

Comment lancer un appel vidéo sur Skype



Comment animer une réunion Zoom

Comment créer un compte Zoom

Comment participer à une réunion Zoom sur un iphone ou un iPad d’Apple

Comment participer à une réunion Zoom sur un ordinateur